Warranty Policy

ECOCCLO backpacks have a 5-year Warranty.

This warranty means that we are happy to make repairs needed to fix any damage caused by normal use.

If any of our products fail as a result of defects in materials or workmanship, we’ll repair or replace them with alike item free of charge and ship it back to you

Manufacturing Defects

The following variables are considered to be manufacturing defects and are covered under the ECOCCLO 5-YEAR Warranty

  • Split seams
  • Broken snaps
  • Broken zippers

Accidental Damage

The following variables are considered accidental damage control also known as normal wear and tear and are not covered under the ECOCCLO Warranty:

  • Stains
  • Fading and/or discoloration due to improper care, waxing and/ or excessive sun exposure
  • Melted Zippers, fabric
  • Rips, tears and/or cuts
  • Fabric abrasion and/or fabric pilling

If you have a warranty claim, simply send us an email with proof of receipt, few photos and a description of the problem to sales@ecocclo.com.au

We will get back to you as soon as possible with instructions.